Hating your cellular company
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David Weinberger points out that most people hate their cell phone provider. I have to agree. I’ve never had a cell phone provider that I felt cared about my business or me as a customer. I also hate my gas company and my electric company. I hate most car rental companies too. Most of my anger is around various hidden charges. Like FCC recovery taxes. WTF is a FCC recovery tax? Or “Airport Recovery Tax.” My electric bill has “Renewable Energy” and “Energy Conservation” fees. If they are conserving so much energy why is my gas bill so damn high?
Abusive businesses like these suck, and when a business sucks you have few options (no options if it’s a utility company). You can either stop using the service or build a new service. This is why MVNO’s are so popular, most people hate dealing with cellular providers so much that they will take anything that is marginally better.
Martin V. once told me that he felt the telecoms in Spain were ripping people off. So he started another one (it became Spains second largest). That’s what I’m talking about.
Good thinking Ejovi.
These fu**** companies don’t take care of costumers. That means there are plenty of opportunities to provide better services in these sectors: energy and IT. I would include another interesting sector: healthcare. Using tech combinations within these sectors you can market very interesting, unmatched products.